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Username: Rus Fellows, Softlink
Date/Time: Fri, October 29, 1999 at 10:23 PM GMT (Fri, October 29, 1999 at 3:23 PM PDT)
Browser: AOL Browser V4.0 using Windows 98
Score: 5
Subject: support



I'd like to comment positively on your effort to widen the pool of authorized domain registrars.  I like the idea of opening the process up to competition just because we believe it will benefit the market.

I hope competition will make it easier for me to give customers the service they expect.  They don't always understand the delays and problems that can crop up when you least expect them and I hope that some of the new companies will have a more responsive customer service system than what we are used to having.

Another thing that I like is that the new registrars have to be authorized.  Since there hasn't been much choice in service providers, we would have no way to know if a business is reputable or not.  But it helps to know that they have had to apply and go through an approval process.

I like this agreement and I like what it will do for the Internet community.

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