[alac] The Ombudsman and the world
I was browsing through the printed Ombudsman report that I grabbed in Vancouver, and one thing struck me.
If you take the chart describing the geographical distribution of complaints (page 6, top) you discover that 75% of the complaints for which the location of the complainant is known come from just three countries - USA, Canada and UK. In practice, the Ombudsman is almost only being used by a few English speaking developed countries (you could also add a further 3% from Australia and 2% from South Africa), where people possibly know what the term means, are accustomed to the concept, and can manage a transaction in English.
On the other hand, there were only six complaints in the overall from the Spanish speaking world; only four from Central Europe; not even one from Southern or Eastern Europe, just one from Russia, and not even one from China, Japan or Korea.
I don't know whether figures are changing in the present year, but it seems to me that we could ask Frank and ICANN to raise the level of attention on how to offer an ombudsman service to the rest of the world as well. Possibly there are cultural barriers to be overcome, and outreach to be done - in Italy, the very term "ombudsman" is a total mystery, they tried to introduce it in the financial world, for consumer protection towards banks, and had to reconsider the idea because no one was able to write or read the word correctly, not even the very people appointed to the role - but definitely something should be done. -- vb. [Vittorio Bertola - v.bertola [a] bertola.eu.org]<----- http://bertola.eu.org/ <- Prima o poi...