RE: [gnso-dt-wg] IPC RFI Report

["Rosette, Kristina" <krosette@xxxxxxx>]

No, those are examples of online retailers who are reported as having
dealt successfully with online credit card fraud.


________________________________

        From: Jay Westerdal [mailto:jwesterdal@xxxxxxxxxxxxx] 
        Sent: Friday, September 28, 2007 11:06 AM
        To: Rosette, Kristina; 'Jeffrey Eckhaus'; 'Neuman, Jeff';
gnso-dt-wg@xxxxxxxxx
        Subject: RE: [gnso-dt-wg] IPC RFI Report
        
        
        Are you asking why a domain name with the term "itunes" or
"amazon" must resolve?

________________________________

        From: Rosette, Kristina [mailto:krosette@xxxxxxx] 
        Sent: Friday, September 28, 2007 7:58 AM
        To: Jay Westerdal; Jeffrey Eckhaus; Neuman, Jeff;
gnso-dt-wg@xxxxxxxxx
        Subject: RE: [gnso-dt-wg] IPC RFI Report
        
        
        Jay,
         
        That wasn't the question I asked.  My question was directed at
resolution of domain names in the context of cart hold, online fraud,
and proactive monitoring.  Those are the contexts in which I don't
understand why the names must resolve.  
         
        Kristina 


________________________________

                From: Jay Westerdal [mailto:jwesterdal@xxxxxxxxxxxxx] 
                Sent: Friday, September 28, 2007 10:56 AM
                To: Rosette, Kristina; 'Jeffrey Eckhaus'; 'Neuman,
Jeff'; gnso-dt-wg@xxxxxxxxx
                Subject: RE: [gnso-dt-wg] IPC RFI Report
                
                
                Kristina,
                Registries have gone through a lot of trouble to enable
domains to resolve within 5 minutes of activation. This reduces tech
support and angry customers who expect use of their domain name for 365
days instead of 364 like it was previously. To delay resolution of the
domain is against the common believe that registrants buy domains to
resolve them. It would be the same as going into a candy store and told
that you can buy candy but you must wait 24 hours to eat it.
                 
                Jay

________________________________

                From: owner-gnso-dt-wg@xxxxxxxxx
[mailto:owner-gnso-dt-wg@xxxxxxxxx] On Behalf Of Rosette, Kristina
                Sent: Thursday, September 27, 2007 11:42 AM
                To: Jeffrey Eckhaus; Neuman, Jeff; gnso-dt-wg@xxxxxxxxx
                Subject: RE: [gnso-dt-wg] IPC RFI Report
                
                
                Jeff,
                 
                Speaking of the registrars response, when will the
underlying documentation and data for Section 4.3 be released?  I've
been delaying comments pending that information.
                 
                Amazon.com; iTunes
                 
                I keep coming back to the same question:  Even if I
agree that a grace period is needed for purposes of cart hold, fraud
remedies, and proactive monitoring, why does the name need to resolve to
anything during that time?
                 
                Kristina 
                 
                 
                 
                 
                 
________________________________

                From: Jeffrey Eckhaus [mailto:jeckhaus@xxxxxxxxxxxx] 
                Sent: Thursday, September 27, 2007 2:30 PM
                To: Rosette, Kristina; Neuman, Jeff;
gnso-dt-wg@xxxxxxxxx
                Subject: RE: [gnso-dt-wg] IPC RFI Report
                
                

                        Kristina,

                         

                        The use of AGP for typos in one use of the AGP
as per the Registrars response, it is not the sole use. 

                        As to your question on statistics, tracking the
number of refunds specifically for typos is not a statistic we track as
a business as there many other key sales metrics that we need to monitor
that are more important to our business. That does not mean it is not
significant, we just do not feel a need to track it as we know we have
the Add Grace Period for these errors. 

                        If we or others did track this, we would not
likely share this, as it is proprietary information and our data is our
livelihood when we are all selling a similar product. 

                         

                        I would also like to respond to your question
below with another question. You state "Other online industries have had
to develop strategies to deal with credit card fraud", can you name
another online industries that have successfully dealt with online fraud
and how they accomplished this? If so, we would love to know and learn
these practices. 

                         

                        You have also asked what other avenues have been
explored and found insufficient and the truth is probably very few as we
have the Add Grace Period as a legitimate and successful use, so why
would we need to explore other avenues at this time. 

                         

                         

                        Thanks

                         

                         

                        Jeff

                         

                        
________________________________


                        From: owner-gnso-dt-wg@xxxxxxxxx
[mailto:owner-gnso-dt-wg@xxxxxxxxx] On Behalf Of Rosette, Kristina
                        Sent: Thursday, September 27, 2007 2:06 PM
                        To: Neuman, Jeff; gnso-dt-wg@xxxxxxxxx
                        Subject: RE: [gnso-dt-wg] IPC RFI Report

                         

                        Jeff,

                         

                        I meant to answer the other part of your
question.  I can't speak for the entire IPC at the moment..  Personally,
I have yet to be persuaded that one of the reasons provided is indeed
relevant and haven't been persuaded that the other "legitimate reasons"
can be solved/addressed only by an AGP.  For example:  

                         

                        Where is the data on the use of AGP w/r/t typos?
If it's that important to keep it, the data is presumably being tracked.
Show me the data.  Do all registrars really issue refunds?  The terms of
use for many either say to the contrary or grant them the right to
charge a fee

                         

                        Other online industries have had to develop
strategies to deal with credit card fraud.  Why is the domain
registration industry different?  Is a 5-day grace period really the
only answer?  

                         

                        In terms of the product testing, why is the AGP
the only answer?  What other avenues have been explored and found
insufficient?

                         

                        Kristina 

                                 

                                
________________________________


                                From: Neuman, Jeff
[mailto:Jeff.Neuman@xxxxxxxxxx] 
                                Sent: Thursday, September 27, 2007 1:35
PM
                                To: Rosette, Kristina;
gnso-dt-wg@xxxxxxxxx
                                Subject: RE: [gnso-dt-wg] IPC RFI Report

                                Kristina,

                                 

                                I note the last paragraph of your report
states:

                                 

                                Virtually all respondents made clear
that they believe the negative effects of domain tasting far outweigh
the benefits, if any, and thus believe the best possible solution is
elimination of the AGP.  

                                 

                                A question I have, and to be honestly I
cant remember what the IPC survey said, but was the following question
ever posted to the IPC:

                                 

                                "If it is possible to eliminate domain
name tasting while at the same time retaining the AGP for the purposes
for which it was intended, would they still believe the best possible
solution is eliminating the AGP?"

                                 

                                The reason I ask is that I believe it is
possible to do both.  I believe it is possible to eliminate (or at least
drastically reduce tasting), while at the same time allowing a certain
amount of deletes for legitimate reasons.  I respectfully ask that the
IPC be open to those possible solutions.  Taking the hard line stance of
eliminating the AGP at all costs, in my view, may be counterproductive
in the long run.

                                 

                                 

                                Jeffrey J. Neuman, Esq. 
                                Sr. Director, Law, Advanced Services  & 

                                Business Development 

                                NeuStar, Inc. 
                                e-mail: Jeff.Neuman@xxxxxxxxxx
<mailto:Jeff.Neuman@xxxxxxxxxx>  

                                
________________________________


                                From: owner-gnso-dt-wg@xxxxxxxxx
[mailto:owner-gnso-dt-wg@xxxxxxxxx] On Behalf Of Rosette, Kristina
                                Sent: Thursday, September 27, 2007 1:09
PM
                                To: gnso-dt-wg@xxxxxxxxx
                                Subject: [gnso-dt-wg] IPC RFI Report

                                 

                                All, 

                                The attached document contains a summary
of the results of the IPC RFI.  (Olof, I'll send you a one or two
sentence summary for the beginning.)

                                Please note that the IPC RFI questions
in draft 1.4 are not the questions as posed.  The correct set is the one
I posted earlier today.

                                Kristina