[gnso-improvem-impl-sc] Working Group Self-Assessment: Live Test

["Ken Bour" <ken.bour@xxxxxxxxxxx>]

SCI Members:

 

As discussed on the conference call, below is a draft memo from Ron to Mikey
requesting that he invite the "Thick WHOIS" Working Group (for which he is
Chair) to help the SCI by testing the current version of the Working Group
Self-Assessment questionnaire. 

 

Ken Bour

 

 

Mikey:

 

As a member of the Standing Committee on Improvements Implementation (SCI),
you have been intimately involved in helping develop a new instrument that
we are calling "Working Group Self-Assessment." Delving back into the
history of the GNSO Improvements initiative (2008-2012), it had always been
envisioned that there would be team member evaluations of Working Group
processes; however, no prescription for such an instrument had been
undertaken until now. The purpose of these assessments is to provide
Chartering Organizations, such as the GNSO Council, important information
about how well its Working Groups are functioning through an examination of
their Inputs -> Processes -> Outputs and ultimately leading to continuing
process improvements. 

 

As the Chair of the "Thick WHOIS" Working Group, we appreciate your
willingness to ask your team members if they would help us test the latest
version of the questionnaire that has been customized at this link:
http://thickwhois.questionpro.com. All of the background information and
instructions are contained within the instrument, so there is little more
that you need to do other than provide an invitation and, say, a 2-3 week
timeframe to complete it. 

 

Our consultant, Ken Bour, will monitor the completion process, provide
status updates to the SCI, and be available to provide technical assistance
if needed by any of your team members. 

 

It would be most helpful if your members would complete the questionnaire as
though it were a real self-assessment for the "Thick WHOIS" Working Group.
That approach will ensure that the instrument is thoroughly and exhaustively
tested. 

 

How to Provide Feedback to the SCI

The questionnaire is designed, of course, to ask about Working Group
members' experiences - not itself. To provide your team members with a place
where they can provide feedback about the instrument, we created a separate
page in the "Thick WHOIS" ICANN Wiki space (Link:
https://community.icann.org/x/pVZ-Ag) where that type of information can be
aggregated. We are also set up to accept emails if any of your members would
prefer that method. Please ask them to submit any feedback to our Consultant
on this project: Ken Bour at ken.bour@xxxxxxxxxxx. 

 

In particular, we are interested in learning:

.         Are the questions intelligible and is the wording clear as to
intent? 

.         Are the design and format straightforward? 

.         Does the scaling (1-7) make sense? 

.         Are the instructions clear? 

.         Is the online presentation (QuestionPro) easy to complete? 

.         Can the entire questionnaire be completed within 30 minutes? 

.         Are there any important elements of the Working Group's operations
that have been neglected? 

 

Thank you in advance for your WG's involvement in testing this assessment
instrument. 

 

Ron Andruff

Chair-SCI