[gnso-rap-dt] Meta-Issue -- Policy-Violation Reporting
<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>hi gang,</div><div><br></div><div>here's a draft for you to review -- this one replaces Recommendation-3 of the UofC draft with a description of a "meta-issue" around policy-violation reporting, tracking, compliance. i also to a stab at a paragraph to introduce the "meta issue" concept.</div><div><br></div><div>tip of the hat to Berry for editorial review.</div><div><br></div><div>mikey</div><div><br></div><div>- - - - - - - - -</div><div><!--StartFragment--><p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span style="font-size:16.0pt;mso-bidi-font-size:12.0pt">Meta Issues</span></b></p><p class="MsoNormal">This working group has begun identifying “meta-issues” which are turning up in number of GNSO working-groups (RAP, IRTP-B and PEDNR) and ICANN advisory-groups (High Security TLD and Zone File Access) at the same time.<span style="mso-spacerun: yes"> </span>These meta-issues have a number of attributes in common:</p><p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;mso-add-space:auto; text-indent:-.25in;mso-list:l3 level1 lfo3"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>Their scope spans a number of ICANN policies</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l3 level1 lfo3"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>They are being discussed in several working and advisory groups simultaneously</p><p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto; text-indent:-.25in;mso-list:l3 level1 lfo3"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>They are worthy of substantive discussion and action, but may not lend themselves to resolution through current policy processes</p><p class="MsoNormal" align="center" style="text-align:center"><b style="mso-bidi-font-weight: normal"><span style="font-size:14.0pt;mso-bidi-font-size:12.0pt">______________<o:p></o:p></span></b></p><p class="MsoNormal" align="center" style="text-align:center"><font class="Apple-style-span" size="6"><span class="Apple-style-span" style="font-size: 19px;"><b><br></b></span></font></p><p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span style="font-size:14.0pt;mso-bidi-font-size:12.0pt">Meta-issue – Uniformity of reporting</span></b></p><p class="MsoNormal">The working group has identified the need for more uniformity in the mechanisms to initiate, track and analyze policy-violation reports.<span style="mso-spacerun: yes"> </span>This recommendation is a “meta-issue” because it is much broader than registration abuse, is being discussed by a number of working and advisory groups simultaneously and will require more than simple uniformity of contracts to address.</p><p class="MsoNormal"><b style="mso-bidi-font-weight:normal">The Problem</b></p><p class="MsoNormal">A number of working and advisory groups are finding their work hampered by the lack of reliable (rather than anecdotal) data upon which to base policy decisions.<span style="mso-spacerun: yes"> </span>End-users and registrants find it confusing and difficult to identify the most appropriate reporting venue or action when they experience problems.<span style="mso-spacerun: yes"> </span>Registrars and registries are frustrated when their customers file complaints in error, in the wrong place or without first seeking help from the provider.<span style="mso-spacerun: yes"> </span></p><p class="MsoNormal"><b style="mso-bidi-font-weight:normal">Recommendation</b></p><p class="MsoNormal">The working group suggests that this “meta-issue” be addressed either by a PDP working group, a best-practices working group or an ICANN advisory group, with the goals of:</p><p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;mso-add-space:auto; text-indent:-.25in;mso-list:l0 level1 lfo2"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>Providing “just in time” education and knowledge to people wanting to report problems</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l0 level1 lfo2"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>Making it easier to submit a valid complaint and reducing the number of erroneous ones</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l0 level1 lfo2"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>Improving the effectiveness of policy-compliance activities</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l0 level1 lfo2"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>Improving the data available for GNSO (working-group) and ICANN (advisory-group) policy-making </p><p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto; text-indent:-.25in;mso-list:l0 level1 lfo2"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>Answering the question “which comes first, policy-process or definitive data describing the problem?” along with suggestions as to how data can be gathered when it hasn’t yet been included in the reporting process.</p><p class="MsoNormal">The working group suggests, as a starting point for discussion, that <u>every</u> policy should have:</p><p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;mso-add-space:auto; text-indent:-.25in;mso-list:l2 level1 lfo1"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><b style="mso-bidi-font-weight:normal">Reporting</b> – a mechanism whereby violations of the policy can be reported by those who are impacted </p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l2 level1 lfo1"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><b style="mso-bidi-font-weight:normal">Notification </b>– standards as to how contracted parties make visible;</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space: auto;text-indent:-.25in;mso-list:l2 level2 lfo1"><span style="font-family:"Courier New";mso-fareast-font-family:"Courier New"; mso-bidi-font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman""> </span></span></span>where to report policy violations </p><p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space: auto;text-indent:-.25in;mso-list:l2 level2 lfo1"><span style="font-family:"Courier New";mso-fareast-font-family:"Courier New"; mso-bidi-font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman""> </span></span></span>definitions of what constitutes a “reportable” problem</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:1.0in;mso-add-space: auto;text-indent:-.25in;mso-list:l2 level2 lfo1"><span style="font-family:"Courier New";mso-fareast-font-family:"Courier New"; mso-bidi-font-family:"Courier New""><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman""> </span></span></span>reporting or action options that are available when the person’s problem falls outside ICANN policy </p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l2 level1 lfo1"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><b style="mso-bidi-font-weight:normal">Tracking </b>– transparent processes to collect, analyze and publish summaries of valid policy-violation reports</p><p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto; text-indent:-.25in;mso-list:l2 level1 lfo1"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span><b style="mso-bidi-font-weight:normal">Compliance </b>– processes to provide due-process, and sanctions that will be applied, in the case of policy-violations</p><p class="MsoNormal"><b style="mso-bidi-font-weight:normal">Scope of discussion</b></p><p class="MsoNormal">A number of currently running policy groups are discussing this issue in one form or another.<span style="mso-spacerun: yes"> </span>Subsequent discussions should, at a minimum, include interested stakeholders from:</p><p class="MsoListParagraphCxSpFirst" style="margin-left:.75in;mso-add-space:auto; text-indent:-.25in;mso-list:l1 level1 lfo4"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>RAP working group</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l1 level1 lfo4"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>PEDNR working group</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l1 level1 lfo4"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>IRTP-B working group</p><p class="MsoListParagraphCxSpMiddle" style="margin-left:.75in;mso-add-space: auto;text-indent:-.25in;mso-list:l1 level1 lfo4"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>High Security TLD advisory group</p><p class="MsoListParagraphCxSpLast" style="margin-left:.75in;mso-add-space:auto; text-indent:-.25in;mso-list:l1 level1 lfo4"><span style="mso-bidi-font-family:Cambria"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman""> </span></span></span>The relevant GNSO process-reform working groups</p></div><div> <div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>- - - - - - - - -</div><div>phone<span class="Apple-converted-space"> </span><span class="Apple-tab-span" style="white-space: pre; "> </span>651-647-6109 </div><div>fax <span class="Apple-tab-span" style="white-space: pre; "> </span>866-280-2356 </div><div>web<span class="Apple-converted-space"> </span><span class="Apple-tab-span" style="white-space: pre; "> </span><a href="http://www.haven2.com";>www.haven2.com</a></div><div>handle<span class="Apple-tab-span" style="white-space: pre; "> </span>OConnorStP (ID for public places like Twitter, Facebook, Google, etc.)</div></div></span></div></span></div></span></div> </div><div><br class="webkit-block-placeholder"></div><div><br></div> </body></html> Attachment:
RAP - Meta-Issue - Reporting v2.doc <html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "></body></html>
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