Level of automation in the resolution process

[Rosh Cherian <rosh@xxxxxxxxxxxx>]

Hi,

Have you considered automating the resolution process or is it contemplated
to be a manual one?

Given that the amount of escalation paths is quite high, and the huge
volume of complaints expected, it would make sense to automate the
resolution as much as you can, especially a faster resolution serves the
interests of Icann and the complainer.
http://www.icann.org/en/news/public-comment/iana-complaint-resolution-27nov12-en.htm

CogniCor (http://www.cognicor.com) offers automated resolution service that
could be quite useful in such a scenario.

regards,
-- 
-

*Rosh Cherian,*
*CTO *
*CogniCor Technologies*
*Automated complaint resolutions*
Campus UAB; 08193 Cerdanyola, Barcelona, Spain
Tel: +34661259759,
 www.cognicor.com
http://es.linkedin.com/in/ <http://es.linkedin.com/in/sindhujoseph>
roshcherian