With regard to the Customer Service Complaint Resolution Process

[John Curran <jcurran@xxxxxxxx>]

In response to comments raised regarding potential users of the Customer
Service Complaint Resolution Process, and in particular with respect to 
the following text in the consultation background document -

   "Because the IANA functions are varied and complex, clearly defined 
escalation procedures and channels of communication are very important. 
Ideally, the escalation process would be initiated by the individuals appointed 
by the leaders of the various organizations that the IANA functions directly 
serve, including the IAB, IESG, and IETF, the ccNSO, TLD managers, the managers 
of domains for which ICANN maintains the registry (e.g., .INT), and the RIRs."

This context appears quite appropriate and any larger scope of potential users
for Customer Service Complaint Process for the IANA Function Contract should
be done with due consideration to the inherent interaction with existing 
customer 
satisfaction processes of relevant entities as well as the contract performance 
exclusions contained in section C.8.2.

Thank you,
/John

John Curran
President and CEO
ARIN