IRTP and TEAC
We think the recommendation concerning the Transfer Emergency Action Contact (TEAC) is in general a good idea, but puts too much burden on small and medium sized registrars. 4 hours of response time is a very short period of time. The registrar business does not happen only in the US so calls could occur also in the middle of the night and during the weekend. It is of course possible to take the call or an e-mail 24x7 by an internal call center, but do we really want this? We want that the transfer issue is solved by people who are experts. I guess that not all (complex) issues can be solved by normal employees during the night shift. In our opinion the 4 hours should be a recommendation and not be binding for registrars - and it should also not be a reason for compliance action by ICANN. I would assume that even the registries and ICANN will have problems to react adequately within 4 hours at 2 a.m. on a Saturday morning. If there is a real emergency the registrar who identifies this "emergency" could work out a temporary solution with the registry (if it can not reach the TEAC). The other registrar should then be informed by the registry about the actions taken. A final solution/ settlement can take place also after 1 or 2 days (after investigating the emergency in more detail). Again: it will be no problem to have a person answering a call 24x7, but the answer and reaction should be done by a person who is able to solve the issue quickly. The emergency issues usually involve an expert (unless it is a very obvious case). If large registrars want to offer a 4 hour response time it is wonderful - but don't force smaller registrars into this. Kind regards Andreas Bartels Deutsche Telekom AG Technical Service Dr. Andreas Bartels IP-Provisioning Domain Registration Ammerlaender Heerstr. 138, D-26129 Oldenburg, Germany +49 441 234 4550 (Phone) +49 441 234 4559 (Fax) E-mail: andreas.bartels@xxxxxxxxxx http://www.registrar.telekom.de Life is for sharing. Deutsche Telekom AG Supervisory Board: Prof. Dr. Ulrich Lehner (Chairman) Board of Management: René Obermann (Chairman), Dr. Manfred Balz, Reinhard Clemens, Niek Jan van Damme, Timotheus Höttges, Edward R. Kozel, Thomas Sattelberger Commercial register: Amtsgericht Bonn HRB 6794 Corporate seat: Bonn Vat identification no. DE 123475223, WEEE reg. no. DE 50478376 This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material in this e-mail is strictly forbidden.