[npoc-voice] New ICANN Chief Contract Compliance Officer Appointed | Position of Consumer Safeguards Director is Created

[Rudi Vansnick <rudi.vansnick@xxxxxxx>]

For your information 

 
News Alert

https://www.icann.org/news/announcement-2014-10-12-en

New ICANN Chief Contract Compliance Officer Appointed | Position of Consumer 
Safeguards Director is Created
12 October 2014
The Internet Corporation for Assigned Names and Numbers (ICANN) today announced 
the appointment of Allen Grogan as Chief Contract Compliance Officer, 
overseeing Contract Compliance and Safeguards. In his new position Grogan will 
report directly to President and Chief Executive Officer Fadi Chehadé, and he 
becomes a member of ICANN's Global Leadership Team. He has served as ICANN's 
Chief Contracting Counsel since May 2013.
"Expanding the domain name space as we are doing through the New gTLD Program 
requires that we continue to align our operational capabilities with the 
demands imposed by 1300 new Registry Agreements," said ICANN President and CEO 
Fadi Chehadé. "Allen's expertise will add to the excellent operational 
capabilities of our current team a deeper level of legal experience and 
analysis."
Allen Grogan has negotiated and implemented the new gTLD agreements, and has 
more than 30 years of experience as a lawyer specializing in technology and the 
Internet. His experience and knowledge of the contracts related to the New gTLD 
Program will serve the team well in grappling with compliance issues related to 
the safeguards and ICANN's Public Interest Commitments.
The workload of ICANN's contractual compliance team has increased markedly. 
From August 2013 to August 2014, 36,732 informal complaints were filed against 
registrars, while 853 informal complaints were filed against registries. During 
the same period, 72 formal complaints were filed.
Maguy Serad, ICANN's Vice President for Contractual Compliance since 2012, will 
remain in her role and will report to Grogan. During her tenure, Serad has 
successfully scaled and expanded the team, making it an effective global 
department. She has operationalized our compliance capabilities in a way that 
embraces growth.
"Under Maguy's leadership, the Contractual Compliance team has done an 
outstanding job building a sustainable foundation for the future," said Grogan. 
"We now want to build on that foundation in the most efficient and 
comprehensive manner possible."
Grogan will also be exploring ways that ICANN can work with others to help 
safeguard registrants and the global Internet community in ways that may go 
beyond pure contractual enforcement.
A newly created position of Consumer Safeguards Director will also report to 
Grogan, and will focus specifically on implementation of those ICANN contract 
safeguards directed toward protecting consumers.
"Today, we have 21 staff members, spread over three hub offices. We are now 
able to offer 24 hour support in nine languages," said Chehadé. "Our next step 
is to begin building a broader compliance vision that will serve us well in our 
mission of providing public benefit."
To download a high resolution photo of Allen Grogan, go here: 
https://flic.kr/p/pmw7fa.
To download a high resolution photo of Maguy Serad, go here: 
https://flic.kr/p/pmwVgq.