Comments on Advisory Regarding the Inter-Registrar Transfer Policy
As a small yet growing registrar, Brandon Gray thrives on domain name transfers and thus fully agrees with the concepts behind this advisory. Registrars, who are now primarily in the business of losing customers, have found ways to cause delays and roadblocks to the seemingly easy process of transferring a domain name. This causes frustration in the domain owner which usually causes said owner to renew with their previous registrar. Notifications like the ones listed below have been received by us on many occasions *******[Insert Losing Registrar] instructed the registry not to transfer the domain name registration to your registrar because the domain name, [Insert Domain Name], did not meet the registrar change criteria. Specifically, the domain name registration did not meet the criteria because: The domain cannot be transferred to another registrar for a period of 60 days following a change in Primary Contact or WHOIS Admin Contact.******* We all know this is not a valid reason to deny the transfer. However it is done all the time. One phone call or email to the losing registrar by the registrant clears this problem, but this should not be necessary. *******[Insert Losing Registrar] has received a request to change the Registrar for the domain name, [Insert Domain Name]. We have denied this transfer request pursuant to the Policy on Transfer of Registrations between Registrars.******* Vague to say the least. No other information is provided. I guess it is up to the gaining registrar to choose one of the 9 reasons for the transfer request denial. With more Registrars comes more competition. Lower prices, extra services and excellent service are what keep clients. Holding registrants hostage does not seem to be a viable customer service oriented business model and is not the way to achieve customer retention. -- Sincerely Darius Patel dpatel@xxxxxxxxxxxxx Operations Manager Brandon Gray Internet Services http://www.namejuice.com |