It's Sunday afternoon here in UK. The kids are playing, and the phone just rang.
Jim Archer, CEO of RegistrationTek. I've e-mailed him for some support with nameservers
and other details. Out of all the names I applied for through him at Landrush I got
But he's taken the trouble to make an International call on a Sunday
to help me.
He's friendly and affable and we chat. I've lost a vital piece
of info. I search but can't find it (embarrassment). So he says, no trouble, he'll
phone me back in 15 minutes. And he does.
I express gratitude, that he's gone to
so much trouble for ONE guy with ONE domain. He just says that he wants the best
for each of his customers, whether they're big or small.
He sorts my problems out
and... the whole point of it... I now have a website up and running just the way
I need it.
I've had contacts with many registrars in the past year. I've enjoyed
the helpfulness and responsiveness of a few (I'd have to include Robert Connelly
in that list - he was always incredibly responsive).
Jim Archer provides a service
which in my experience costs a bit more but is worth every dollar.
What a difference
to all those endless no-response phone numbers, unanswered e-mails, and general feeling
so often of being "lost in space".
In case you're wondering, I've never met this
guy, this is not an advertisement. But decent treatment deserves recognition in an
industry where not everyone puts the customer first.