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Username: mole
Date/Time: Sat, November 10, 2001 at 2:20 PM GMT
Browser: Microsoft Internet Explorer V6.0 using Windows NT 5.0
Subject: Don't judge a book by its cover...


      I once thought that I could only rely on the gloss and slick of US-Canada based registrars like Register, Netsol etc.

I had first hand experience over the past 2 eventful months how bad customer service had become for practically all the main players. They don't respond to your email, or when they do, they give stupid, useless answers.

I am exceptionally impressed with Israeli based IDR in particular, have been absolutely superb in quick responses and great answers to my problems. They fix things fast and well. Period. Like I was their only customer. I was initially thinking, sheesh, what do these guys with the crappy web-site in Israeli know? Actually, they know lots.

What is happening to the service over in America????? Are people so demoralized with the dotcom bust that they are just flat demotivated with providing service?



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