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I had pre-registered .info names during landrush period with
Joker.com. To their credit, it must be said that they did not charge any pre-registration
fees. As the results of landrush period were coming in, I had to change my
credit card information. After I sent them a few e-mails and fax messages,
they informed me that it was not possible to change credit card information and the
names will be deleted. Believe me on that day, I literary went out of my mind.
When posters on this forum were sharing about landrush results, I was going through
the nightamare. I have been posting on this forum since July 2000. Like every
one else on this forum, I was working on .info for months. Then we went through
sunrise period and its pains. And, now when it was time to move on, my own
registrar was trying to deprive me of my names. I requested them, reasoned with them
but nothing would move them. I corresponded with one of the prominent posters
on this forum. He was surprised and told me this was a normal practice and
it was my right to advise which credit card will be charged. To cut the long
story short, after giving one more chance to Joker.com to see reason, I lodged complaint
with ICANN. The effect was dramatic. Next day, I received an e-mail from Joker.com
that they will not delete the names and registrants will be given chance to advise
new credit card information. This forum has agreed that credit must be given
where it is due. I sincerely thank ICANN for their timely help. Joker.com
sent me e-mail on October 18 that they will not delete the names and they will charge
the credit card. They have not done it so far. I have sent them two e-mails
enquiring as to when they will charge my credit card. No reply. Names
are in my account. Some one may say "so what is the problem, you got the names.
They will debit when they want" True. But, it is not very happy situation
where you get up everyday in the morning and check whether your credit card has been
debited and the names are in your account. It is poosible they are occupied
or they have other priorities. But, the absence of communication creates uncertainty
and given their initial stand some apprehention. Sorry, it was bit too long.
I thought this community has right to know the facts. Amar
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