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Username: ICANN Moderator
Date/Time: Sun, November 11, 2001 at 2:59 AM GMT
Browser: Microsoft Internet Explorer V5.5 using Windows NT 4.0
Subject: Call centres

Message:
 

 
       
      Many now are actually located in different countries - usually "third world", especially India, where a great many people speak reasonable English. (And with the UK's large Indian populartion, who's to tell whether its local or overseas?).

      Service levels must be reduced to (below) minimum thresholds, to maximize profit, and contiune "productivity gains".

      Companies must of course do this, as the most important thing for any company to do (its goal in existence, after all) is to maximize shareholder returns.

      Combine this with politically assisted globalization, and eventually even the dumbest "common man" will begin to wonder why his life seems to have gone downhill. By that time it'll be too late, but the richest 5% of population will be laughing (well, when they are not fearing for their lives from growing attacks and worldwide political instability).

      Sorry about the rant, especially if you believe that Apartheid-era South Africa is the best model for the "global village".

The Moderator.
"All things in moderation"

 


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