Return to New TLD Agreements Forum - Message Thread - FAQ
| Username: |
GettingScrewed |
| Date/Time: |
Wed, November 21, 2001 at 8:16 PM GMT |
| Browser: |
Microsoft Internet Explorer V4.01 using Windows 98 |
| Subject: |
Is There Any Way To Make Formal Complaints About Registrars ... |
Message: |
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... that will get a response. Emails to ICANN regarding registrar complaints
go unanswered. Verisign/NSI takes money for services, then cannot perform.
No follow-up service, "corrupted files" on domain name accounts, no one at customer
service will give you their last name, which means no one is accountable after they
hang-up the phone. Online support "chat" cannot be saved, and only first names
given for those service people helping you. You must wait inordinate amounts
of time to even speak to someone. Sometimes, you're disconnected, with no explanation.
But you cannot call back to speak to the same person. It appears ICANN does
not care about this.
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Message Thread:
- Is There Any Way To Make Formal Complaints About Registrars ... — GettingScrewed, November 21 @ 8:16 PM (4/13)
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