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Username: moler
Date/Time: Sun, February 3, 2002 at 1:47 PM GMT
Browser: Microsoft Internet Explorer V6.0 using Windows NT 5.1
Subject: Internetter's reply for the benefit of the forum


Regarding pre-payment :-

Hi [moler],

Thank you for your emails.

Internetters is charging our standard charges for .biz Landrush II (as any other global domain - the only difference is the 10 years period for the first 2 weeks).  A 10 year registration is 175 GB Pounds (no value added tax is applicable as you are based outside the EC European Community). 175 GB Pounds is at todays rates equivalent to 248 US Dollars.

Internetters will therefore charge the customers credit card at the time of application for the full registration fee. In the event of your application through Internetters being unsuccessful, we will refund the full registration fee prepaid, less a small administration fee of 15 GB Pounds.

We apologise if our website did not make things fully clear and we have now enhanced our website to reflect this. We thank you for your comments.

Kind regards,

Internetters Limited

Regarding return of funds if unsuccesful :-

Hi [moler],

Thank you for your email and very relevant questions.

Any refunds will be made as a direct credit back to your credit card
account. Within a maximum of 7 days after advice to Internetters by the Neulevel registry that an application has been unsuccessful, the refund will be made. We will also now add this statement to the FAQ pages.

We are a very honest and reputable company and we are merely seeking to avoid the risk of us having registered a domain name on a client's behalf and then being unable to recover the funds from their card after registration. We do not intend to benefit from holding your funds for longer than necessary. We also believe that our policy on applications (single application per name) will also substantially improve our clients (and our) chances of successful registration.

I hope this answers your points. At 9.30am GMT tomorrow morning we will switch over the index page on to our live database search facility. It will then be possible to search and apply for domains (one at a time, on a first-come, first-served basis - to be fairest to all applicants).

We look forward to hearing from you.

Kind regards,

Paul Westley
Internetters Support

Ahhh.... there is hope yet.


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