Honorable fellow victims:
ICANN and all of its authorized companies have the responsibility
to "act in good faith." Network Solutions (and a confusing complex of "straw"
companies) likewise urged me to protect my "dot-coms" by registering "dot-orgs" and
"dot-nets." I complied in good faith. I have a skyscraper pile of "correspondence"
wherein the folks at their end repeatedly and repeatedly and repeatedly (ad nauseam)
persist in refusing to address absurdly simple requests, such as for a balance-sheet
statement on my account. Sometimes they simply do not reply.
is not "peanuts" to a "garage web-entrepenuer," but the far bigger impact is that
the time and absorption of mental energy that must be diverted to no real end is
You're damned right I will let my .nets and .orgs expire!
But is this a "buyer beware" or a "fiduciary responsibility" situation.
don't expect perfection, and I don't want to sponsor a class-action lawsuit or even
participate in one. But---what's the alternative?
Funny, but I'm not
angry. I really believe that all should be given an opportunity to clean up
their act. But the issue is generic, so the solution is to give it a generic
solution that will quickly leave all injured parties "whole." NOW.
believe a major problem is one of management. There simply is no way that a
customer can bump up his problem past the worker-bee, who has got to protect his
or her job at any cost to the customer. No grievance procedure. Hell,
I don't want to hang some poor slave (unless he or she is the true bottleneck, the
true stonewall) that is thrown to us tigers while the cream-skimmers cruise the Carribean.
I also understand that hand-holding every damned customer would break the company
fast. But sensible management could solve this quickly by analyzing a sampling
of individual cases and acting proactively.
I've left out the details--mercifully.