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Username: DotOrg Foundation
Date/Time: Mon, July 29, 2002 at 10:39 PM GMT
Browser: Microsoft Internet Explorer V6.0 using Windows NT 5.1
Score: 5
Subject: Registry Advantage White Paper


                Registry Technology Overview

The DotOrg Foundation has partnered with Registry Advantage to provide .org registry services.  The Foundation has required Registry Advantage to commit to best-in-class service levels and facilities, staff, and resources to deliver on such commitments.  Below are key questions that address the capacity of the DotOrg Foundation - Registry Advantage team to meet the needs of the .org TLD.  The answers are provided by Registry Advantage.

What is Registry Advantage?
Registry Advantage is the registry services division of  Registry Advantage has existing systems and staff in place that provide the technical infrastructure for seven ccTLDs and for the .pro gTLD.

What facilities does Registry Advantage have in place?
Registry Advantage has all the facilities required to successfully operate the .org TLD in place today.  A complete range of registry services (including SRS, Whois, DNS and a web-based account management interface) is provided from Registry Advantage's main data center in New York City.  DNS services are also provided from POPs in San Jose, California; London; UK, and Hong Kong.

In addition to these existing facilities, in order to improve performance and reliability of the .org registry, Registry Advantage will build out four facilities to support the .org registry.  One - tentatively planned for Japan - will provide a fully redundant suite of all of the registry services provided at the New York City location.  The other three sites will provide only DNS service, two of which will be located in the United States, and one in Europe.

Why are you so confident that your technology is stable, reliable and scalable?
Because it is in place today and has been proven capable of handling the requirements for .org.  The Registry Advantage platform makes use of state of the art technology from vendors such as Sun Microsystems, EMC and Oracle, and builds on the combined years of experience by Registry Advantage as a registry operator and as a registrar.

But aren't the registries you work with quite small?
lthough the registries that Registry Advantage currently supports do not have a large number of domain names, they have provided the registry operator with valuable experience.  Most importantly, Registry Advantage provides the same types of services for its ccTLD clients that will be required for .org.  It operates an SRS with multiprotocol (EPP and Registry Advantage's own SRP) capabilities today, along with Whois, DNS, account management, billing, and customer support services.  In addition, Registry Advantage knows from's experience as a registrar and a provider of authoritative DNS service for over three million domain names, that the operation of registry services often do not scale linearly.  This understanding was used to shape the Registry Advantage technology platform, which it has subsequently rigorously tested in order to prove that it is capable of handling the .org top level domain.

What do you mean you've proven your systems capable of handling .org?
Running a gTLD with millions of domain names is not the same as running a system with a few thousand or even several hundred thousand names.  Prior to making its commitments to the DotOrg Foundation, Registry Advantage conducted a battery of tests against its systems to ensure that they would meet the challenge.  First, Registry Advantage loaded a full set of .org data into our database, and then tested the SRS, Whois and DNS systems to make sure they could serve the large number of domain names.  Next, Registry Advantage simulated the most extreme conditions encountered by the registry, such as the "add storms" that have been occurring for the past year.  This testing has given us confidence that Registry Advantage systems not only meet, but also substantially exceed the peak capacities required by the registry.

DNS Querries Per Second Per Pop
Registry Advantage: 18,202
Peak Requirement: 5,000

Whois Querries Per Second Per Cluster
Registry Advantage: 815
Peak Requirement: 350

SRS Successful Add Per Second
Registry Advantage: 182
Peak Requirement: 50

Hadn't other applicants tested their systems?
Since many of the proposed systems are not yet in place, it is impossible for those applicants to tell whether or not their systems will actually be able to meet the requirements of the .org registry.  Others may claim to have tested their systems, but no other applicant has presented their test plans, their methodologies and the assumptions that they have made in determining the required peak loads for the registry.  The DotOrg Foundation's application for the .org registry provides a detailed explanation of Registry Advantage's test plan and test results for the entire Internet community to review.

What about reliability?
Registry Advantage's systems have been designed to provide unsurpassed levels of reliability.  The hardware platform makes use of some of the most trusted names in the industry, and the software platform makes use of tools employed in mission-critical fields such as avionics and medical informatics.

Are you willing to back up your assertions with a strong service level agreement?
Simply put, the service level commitments provided by Registry Advantage to the DotOrg Foundation - and by the Foundation to ICANN - are the best in the industry.  Following is an analysis of some existing gTLDs as a representative sample of the types of SLAs that others offer.

DNS uptime
.name               99.999%
.info               99.93%
.biz                99.999%
CNO (VRSN)          N/A
.pro                100.000%
Proposed .org       100.000%

DNS response time (secs)
.name               N/A
.info               0.3
.biz                1.5
CNO (VRSN)          N/A
.pro                0.3
Proposed .org       0.3

DNS update time (minutes)
.name               5
.info               5
.biz                15
CNO (VRSN)          N/A
.pro                15
Proposed .org       5

Whois uptime
.name               99.40%
.info               99.79%
.biz                99.95%
CNO (VRSN)          N/A
.pro                99.79%
Proposed .org       99.99%

Whois response time (secs)
.name               N/A
.info               0.8
.biz                1.5
CNO (VRSN)          N/A
.pro                1.5
Proposed .org       0.8

Whois update (minutes)
.name               "near real time"
.info               N/A
.biz                15
CNO (VRSN)          N/A
.pro                15
Proposed .org       15

SRS uptime
.name               99.40%
.info               99.93%
.biz                99.90%
CNO (VRSN)          99.44%
.pro                99.87%
Proposed .org       99.99%

SRS check response (secs)
.name               3
.info               0.4
.biz                1.5
CNO (VRSN)          3
.pro                1.5
Proposed .org       0.4

SRS write response (secs)
.name               3
.info               0.8
.biz                3
CNO (VRSN)          5
.pro                3
Proposed .org       0.8

While other applicants have been happy to replicate the same SLAs offered by existing registries, the DotOrg Foundation required Registry Advantage to create new best of breed service levels that meet or exceed the best commitments by any other applicant.



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