I write in support of NeuStar’s' application. My comments are based on
past NeuStar experiences with their leadership team and I believe NeuStar to be a
quality company that's dedicated to high achievements and meeting its customer's
high expectations.
My experience with NeuStar’s Number Portability Administration
Center has been overwhelmingly positive: NeuStar demonstrates business excellence
and quality achievement. NeuStar promotes an awareness of quality, understanding
of the requirements for performance excellence, and sharing of information on successful
performance strategies and the benefits derived form implementation of these strategies.
I find the Number Portability Administration Center (1) helps improve performance
practice and capabilities, (2) facilitates communication and sharing of best practice
information among and within organizations of all types based upon a common understanding
of key performance requirements, and (3) serves as a working tool for managing performance,
planning, training, and assessment which helps
the telecommunications industry
enhances competitiveness through delivery of ever-improving value to its customers
through NeuStar's improvement of its overall company performance and capabilities.
I've have issues and difference of opinions with NeuStar, but overwhelmingly,
I believe that NeuStar's Number Portability Administration Center is represented
through its commitment to
Customer-driven Quality and they display product
and service characteristics that contribute value to customers which lead to customer
satisfaction. These factors build trust, confidence, and loyalty.
NeuStar's
senior leaders set directions and create a customer orientation, clear and visible
values, and high expectations. Their leaders' basic values and commitment include
industry responsibility
and they take an active part in the creation of strategies,
systems, and methods for achieving excellence and enhancing the capabilities of the
number porting industry. Their senior leaders commit to the development of their
entire work force and encourage their work teams' participation and creativity in
problem solving.
Continuous improvement and learning is both incremental and breakthrough
improvement. I believe NeuStar’s approach to improvement needs is "embedded" in the
way the NeuStar functions. Their improvement is driven not only by their objective
to provide better products and services, but also by the need to be responsive and
efficient to their customers. NeuStar seems to maintain cycles of planning,
execution, and evaluation for assessing progress and for deriving information for
future cycles of improvement.
I see this note going on forever so, I'll highlight
without comments
from here on
NeuStar supports its customers through:
Development
of its work force through education, and opportunities for continuing growth.
Fast
and flexible response to customers critical needs and
requirement.
Design
quality and waste prevention are achieved through building quality into products
and services.
NeuStar has a long range outlook and a willingness to make long-term
commitments to all stakeholders customers, employees, suppliers, stockholders, the
public, and the telecommunication community they serve.
NeuStar planning anticipates
many types of changes including those that may affect customers' expectations of
products and services, technological developments, changing customer segments, and
evolving regulatory requirements.
NeuStar's Number Portability Administration
Center has a modern business management system built upon a framework of measurement,
information, data and analysis.
NeuStar creates a partnership with customers
and employees by seeking to develop long-term objective and approaches for regular
communication to evaluate progress in achieving objectives to help ensure the success
of their alliances with their customers.
NeuStar is "Results Orientated"
It's for the above stated reason I wrote in support of NeuStar’s' application.
Gene Perez