Ombudsman and Deputies.
Ombudsman process can be greatly improved it it goes beyond its 'one man office' status. There needs to be levels of the ombusdman process. Smaller and peripheral issues could be handled by the Ombudsmen's team / Deputies and issues that are escalated / issues that are of utmost importance right from the outset could be dealt by the Ombudsman by a direct process. Sivasubramanian M http://turiya.co.in http://www.isocmadras.com facebook: http://is.gd/x8Sh LinkedIn: http://is.gd/x8U6 Twitter: http://is.gd/x8Vz