RE: [bc-gnso] Involuntary Reservation change by Hilton Prague

[Phil Corwin <psc@xxxxxxxxxxx>]

I just received the same e-mail. I made my reservation in March upon my return 
from San Jose.

Absolutely unacceptable.

Philip S. Corwin, Founding Principal
Virtualaw LLC
1155 F Street, NW
Suite 1050
Washington, DC 20004
202-559-8597/Direct
202-559-8750/Fax
202-255-6172/cell

Twitter: @VlawDC

"Luck is the residue of design" -- Branch Rickey

From: owner-bc-gnso@xxxxxxxxx [mailto:owner-bc-gnso@xxxxxxxxx] On Behalf Of 
Michael D. Palage
Sent: Friday, June 01, 2012 3:52 PM
To: 'Sarah Falvey'; 'Baskin, James F (Jim)'
Cc: bc-gnso@xxxxxxxxx
Subject: RE: [bc-gnso] Involuntary Reservation change by Hilton Prague

Yup – the latest technical “glitch” to impact the ICANN community.

They fail to mention you are 14 min away from the venue on the other side of 
town.



From: owner-bc-gnso@xxxxxxxxx<mailto:owner-bc-gnso@xxxxxxxxx> 
[mailto:owner-bc-gnso@xxxxxxxxx]<mailto:[mailto:owner-bc-gnso@xxxxxxxxx]> On 
Behalf Of Sarah Falvey
Sent: Friday, June 01, 2012 3:40 PM
To: Baskin, James F (Jim)
Cc: bc-gnso@xxxxxxxxx<mailto:bc-gnso@xxxxxxxxx>
Subject: Re: [bc-gnso] Involuntary Reservation change by Hilton Prague

I got the same email as well.
On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) 
<james.f.baskin@xxxxxxxxxxx<mailto:james.f.baskin@xxxxxxxxxxx>> wrote:
Has anyone else been informed that due to reservation system problems you have 
been moved to another hotel?

From: Olga Vanova [mailto:Olga.Vanova@xxxxxxxxxx<mailto:Olga.Vanova@xxxxxxxxxx>]
Sent: Friday, June 01, 2012 3:19 PM
To: Olga Vanova
Subject: Reservation change

Dear valuable guest,

Please be advised that due to the unexpected circumstances with the reservation 
system we are forced to move your reservation in Hilton Prague for whole period 
to hotel Andels.   We were able to secure the hotel in the same category with 
complimentary upgrade to Executive floor but with lower rate of 3.338 CZK 
including breakfast, including 14% VAT.
The payment will be done in the hotel upon departure, your reservation is 
guaranteed for late arrival by your credit card and the same cancellation 
policy is applied.
.

Please see hotel web link: http://www.vi-hotels.com/andels-prague/.

Let me share with you that there are prepared upon your arrival  following 
amenities:

•         welcome drink
•         coffee and tea making facilities
•         complimentary breakfast served in the room
•         entrance to gym, sauna & steam bath
•         1 DVD rental free per day
•         bottle of Becherovka (0.1 l)
•         turn-down service
•         bathrobe and slippers
•         2 bottles of mineral water
•         Free entrance to hotel fitness till 31.12.2012

I do apologize for any inconvenience this may cause. Please let me know if I 
can somehow assist you.


OLGA VANOVA  I  Conference & Events Executive

HILTON PRAGUE
t: +420 224 842 937<tel:%2B420%20224%20842%20937>  I  f: +420 224 842 
366<tel:%2B420%20224%20842%20366>
Pobřežní 1  I  186 00 Prague 8  I  Czech Republic
prague.hilton.com<http://prague.hilton.com>  I 
facebook.com/Hilton.Prague<http://facebook.com/Hilton.Prague>  I  
twitter.com/HiltonPrague<http://twitter.com/HiltonPrague>



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Worldwide Proprietary and Confidential



--
Sarah Falvey |

 Senior Policy Analyst |

 sarahfalvey@xxxxxxxxxx<mailto:sarahfalvey@xxxxxxxxxx> |

 202-346-1230


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