Re: [bc-gnso] Involuntary Reservation change by Hilton Prague

[Frederick Felman <Frederick.Felman@xxxxxxxxxxxxxxx>]

The Hilton reinstated my reservation this am….


Dear Valuable guest,



We would like to apologize for our previous email regarding you reservation and 
any inconvenience it might have caused. We have resolved the problem with our 
reservation system and are happy to inform you that your reservation remains 
unchanged.



We wish you a safe journey to Prague and are looking forward to welcoming you 
in Hilton Prague.



Kind Regards,

From: frederick felman 
<frederick.felman@xxxxxxxxxxxxxxx<mailto:frederick.felman@xxxxxxxxxxxxxxx>>
Date: Friday, June 1, 2012 8:03 PM
To: Marilyn Cade <marilynscade@xxxxxxxxxxx<mailto:marilynscade@xxxxxxxxxxx>>
Cc: "bc-gnso@xxxxxxxxx<mailto:bc-gnso@xxxxxxxxx>" 
<bc-gnso@xxxxxxxxx<mailto:bc-gnso@xxxxxxxxx>>
Subject: Re: [bc-gnso] Involuntary Reservation change by Hilton Prague

Faisal and I too. Moved ourselves a few blocks away. Will not be staying at 
Andels.

ART DECO IMPERIAL H(WORLD HOTELS & RESOR)
ART DECO IMPERIAL H NA PORICI 15 PRAGUE


Sent from my mobile

Frederick Felman
Chief Marketing Officer
MarkMonitor

303 Second Street
Suite 800 North Tower
San Francisco, CA 94107

+1(415)606-3733 mobile

ffelman@xxxxxxxxxxxxxxx<mailto:ffelman@xxxxxxxxxxxxxxx>

(please excuse any content I might blame on apple's absurd and comical 
autocorrect  including but not limited to typos)

On Jun 1, 2012, at 3:40 PM, "Marilyn Cade " 
<marilynscade@xxxxxxxxxxx<mailto:marilynscade@xxxxxxxxxxx>> wrote:


After seeing the notice by so many members ( as well as one to me) I spoke to 
Nick Tomaso, Meetings Director. They had no notice.

Taking note that ICANN signs contracts w hotels, and pays meeting staff to 
manage interactions,  I said that ICANN has responsibility to investigate.

The secretariat of BC will send a survey to all BC members registered for 
Prague.
If you paid by AMEX, you have corp Conciege to appeal to. Some have Hilton 
Honors membership. However, I would ask, that even if you resolve for yourself, 
you fill in the Secretariat spreadsheet w information. When you booked. If you 
used ICANN website link, how many nights, when notified, what hotel moved to.

I am inviting chairs of other Constituencies to share information. As well as 
GAC.

If this kind of "walking of guests" can happen at a major chain, ICANN has a 
poor contract. If there are some kind of circumstances of necessity, ICANN shld 
advise community.


This is more than an inconvenience for us as active participants. It bodes ill 
for ICANN competency. I am assuming the  COO who should be accountable for 
smooth running of such details, understands this kind of issue negatively 
impacts ICANN and its image.

I am assured by Nick Tomaso that the meeting staff are addressing in a call 
tomorrow am w Hilton Prague. I will ask for public notice by COO on web site, 
and ask that the COO manage this with full disclosure and information to 
affected registrants.

Other suggestions are welcomed.

Marilyn Cade, BC Chair
Sent via BlackBerry by AT&T

-----Original Message-----
From: Sarah Falvey <sarahfalvey@xxxxxxxxxx<mailto:sarahfalvey@xxxxxxxxxx>>
Date: Fri, 1 Jun 2012 19:40:07
To: <james.f.baskin@xxxxxxxxxxx<mailto:james.f.baskin@xxxxxxxxxxx>>
Cc: <bc-gnso@xxxxxxxxx<mailto:bc-gnso@xxxxxxxxx>>
Subject: Re: [bc-gnso] Involuntary Reservation change by Hilton Prague

I got the same email as well.


On Fri, Jun 1, 2012 at 3:35 PM, Baskin, James F (Jim) 
<james.f.baskin@xxxxxxxxxxx<mailto:james.f.baskin@xxxxxxxxxxx> 
<mailto:james.f.baskin@xxxxxxxxxxx> > wrote:



Has anyone else been informed that due to reservation system problems you have 
been moved to another hotel?



From: Olga Vanova [mailto:Olga.Vanova@xxxxxxxxxx 
<mailto:Olga.Vanova@xxxxxxxxxx> ]
Sent: Friday, June 01, 2012 3:19 PM
To: Olga Vanova
Subject: Reservation change

Dear valuable guest,

Please be advised that due to the unexpected circumstances with the reservation 
system we are forced to move your reservation in Hilton Prague for whole period 
to hotel Andels.   We were able to secure the hotel in the same category with 
complimentary upgrade to Executive floor but with lower rate of 3.338 CZK 
including breakfast, including 14% VAT.
The payment will be done in the hotel upon departure, your reservation is 
guaranteed for late arrival by your credit card and the same cancellation 
policy is applied.
.

Please see hotel web link: http://www.vi-hotels.com/andels-prague/.

Let me share with you that there are prepared upon your arrival  following 
amenities:

.         welcome drink
.         coffee and tea making facilities
.         complimentary breakfast served in the room
.         entrance to gym, sauna & steam bath
.         1 DVD rental free per day
.         bottle of Becherovka (0.1 l)
.         turn-down service
.         bathrobe and slippers
.         2 bottles of mineral water
.         Free entrance to hotel fitness till 31.12.2012

I do apologize for any inconvenience this may cause. Please let me know if I 
can somehow assist you.


OLGA VANOVA  I  Conference & Events Executive

HILTON PRAGUE
t: +420 224 842 937 <tel:%2B420%20224%20842%20937>   I  f: +420 224 842 366 
<tel:%2B420%20224%20842%20366>
Pobrežní 1  I  186 00 Prague 8  I  Czech Republic
prague.hilton.com<http://prague.hilton.com> <http://prague.hilton.com>   I 
facebook.com/Hilton.Prague<http://facebook.com/Hilton.Prague> 
<http://facebook.com/Hilton.Prague>   I  
twitter.com/HiltonPrague<http://twitter.com/HiltonPrague> 
<http://twitter.com/HiltonPrague>



 Description: Description: cid:C49B5321-C725-4FA6-BEB5-294AAFB19280

<http://www3.hilton.com/en/hotels/czech-republic/hilton-prague-hotel-PRGHITW/offers/100033297.htm>

<http://hiltonprague.com/media/docs/Specials/Summer_Terrace_Cloud9_2012.pdf>    
      
<http://www.hiltonprague.com/media/docs/Others/Culinary_calendar_June_July_August_2012_HPOT.pdf>


<http://hiltonprague.com/media/docs/dining/Culinaryevents_March/HP_3_4_5_en_2012_Culinary_and_event_calendar.pdf>




----------------

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to form, document, or authenticate a contract. Hilton and its affiliates accept 
no liability arising in connection with this transmission.Copyright 2012 Hilton 
Worldwide Proprietary and Confidential



--

Sarah Falvey | Senior Policy Analyst |  
sarahfalvey@xxxxxxxxxx<mailto:sarahfalvey@xxxxxxxxxx> 
<mailto:sarahfalvey@xxxxxxxxxx>  |  202-346-1230