[gnso-dow123] Question for Internet Service Provider constituency members regarding customer information

["Bruce Tonkin" <Bruce.Tonkin@xxxxxxxxxxxxxxxxxx>]

Hello All,

I note that the current domain name WHOIS makes public information about
the registrant of a domain name.

With respect to misuse of Internet resources, often domain names are not
involved.

A party trying to track down information about a person infringing on
intellectual property rights or breaking a local law, may only have a
source IP address.

If a party looks up information on the source IP address, they will
typically find that an Internet Service Provider (ISP) is responsible
for that IP address.  In much the same way that a registrar is
responsible for managing a particular domain name record.

My question is do Internet Service Providers ever publish information
about their customers and what IP addresses they use?   (this may be
influenced by the local laws where an ISP is based)

If a party contacts an Internet Service Provider about mis-use of the
Internet, what action does the Internet Service Provider take?

Is it to remove access to the particular IP address, or otherwise
suspend the customer's account?

Or

Does the internet service provider provide information about the
customer associated with a source IP address to third parties such as
members of the intellectual property community?

What mechanisms have the internet service provider industry developed to
quickly respond to misuse of the Internet by their customers?

I am interested in seeing if there are any learnings/practices from the
internet service provider industry (which in many respects pre-dates the
domain name industry) that can be applied to the domain name industry.

Regards,
Bruce Tonkin