RE: [gnso-dt-wg] IPC RFI Report

["Jay Westerdal" <jwesterdal@xxxxxxxxxxxxx>]

Philip,
Your analysis are flawed on so many different levels.
 
The biggest impact will be on regular consumers. There are 70,000 people a
day that register domain names. There are less then 10 people that are large
scale domain tasters. How can effecting 10 people justify causing 70,000
days of lost domain registrations?  Why not stop domain tasting without
effecting imediate resolution of domains? Why are you missing the simple
solution?
 
Even 2 percent of these customers complaining that there domain doesn't work
in the first 24 hours would cause about 15 minutes of busy work. Assuming
people's time is worth $20 an hour on average. That is $7,000 a day plus
another $1,000 resolution time. So $8,000 a day in damages. Or over
$2,500,000 dollars in damages a year.
 
Your trust that consumers are willing to "sacrifice immedidate gradication"
is flawed.
 
The simple solution is what PIR did. Just limit the domains that can be
deleted and the ratio will not allow domain tasting at all unless you are a
large registrar like GoDaddy with enough adds to offset the deletes. Even
then, GoDaddy or a large adding registrar would be limited to the number of
domains they could taste. This is a simple solution.
 
Jay

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From: Philip Lodico [mailto:phil.lodico@xxxxxxxxxxxxxxxxxxxxx] 
Sent: Friday, September 28, 2007 8:40 AM
To: Jay Westerdal; Rosette, Kristina; Jeffrey Eckhaus; Neuman, Jeff;
gnso-dt-wg@xxxxxxxxx
Subject: Re: [gnso-dt-wg] IPC RFI Report


Since the non-activation of names will impact large tasting registrars (in
terms of volume) more than it will regular domain name consumers, I think
this is something that needs to be considered as a possible solution for the
greater good.  

If tasting at times leads to consumer confusion and harm - I believe users
may be willing to sacrifice immediate gratification for a greater trust in
the space.

Phil




On 9/28/07 10:56 AM, "Jay Westerdal" <jwesterdal@xxxxxxxxxxxxx> wrote:



Kristina,
Registries have gone through a lot of trouble to enable domains to resolve
within 5 minutes of activation. This reduces tech support and angry
customers who expect use of their domain name for 365 days instead of 364
like it was previously. To delay resolution of the domain is against the
common believe that registrants buy domains to resolve them. It would be the
same as going into a candy store and told that you can buy candy but you
must wait 24 hours to eat it.

Jay


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From: owner-gnso-dt-wg@xxxxxxxxx [mailto:owner-gnso-dt-wg@xxxxxxxxx] On
Behalf Of Rosette, Kristina
Sent: Thursday, September 27, 2007 11:42 AM
To: Jeffrey Eckhaus; Neuman, Jeff; gnso-dt-wg@xxxxxxxxx
Subject: RE: [gnso-dt-wg] IPC RFI Report

Jeff,

Speaking of the registrars response, when will the underlying documentation
and data for Section 4.3 be released?  I've been delaying comments pending
that information.

Amazon.com; iTunes

I keep coming back to the same question:  Even if I agree that a grace
period is needed for purposes of cart hold, fraud remedies, and proactive
monitoring, why does the name need to resolve to anything during that time?

Kristina 

 
 
 
 

  _____  

From: Jeffrey Eckhaus [mailto:jeckhaus@xxxxxxxxxxxx] 
Sent: Thursday, September 27, 2007 2:30 PM
To: Rosette, Kristina; Neuman, Jeff; gnso-dt-wg@xxxxxxxxx
Subject: RE: [gnso-dt-wg] IPC RFI Report




 
 

Kristina,



The use of AGP for  typos in one use of the AGP as per the Registrars
response, it is not the sole  use. 

As to your question  on statistics, tracking the number of refunds
specifically for typos is not a  statistic we track as a business as there
many other key sales metrics that we  need to monitor that are more
important to our business. That does not mean it  is not significant, we
just do not feel a need to track it as we know we have  the Add Grace Period
for these errors. 

If we or others did  track this, we would not likely share this, as it is
proprietary information  and our data is our livelihood when we are all
selling a similar product.  



I would also like to  respond to your question below with another question.
You state  "Other online  industries have had to develop strategies to deal
with credit card fraud",  can you name another  online industries that have
successfully dealt with online fraud and how they  accomplished this? If so,
we would love to know and learn these practices.  



You have also asked  what other avenues have been explored and found
insufficient and the truth is  probably very few as we have the Add Grace
Period as a legitimate and  successful use, so why would we need to explore
other avenues at this time.  





Thanks





Jeff



  




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From:  owner-gnso-dt-wg@xxxxxxxxx [mailto:owner-gnso-dt-wg@xxxxxxxxx] On
Behalf Of Rosette,  Kristina
Sent: Thursday,  September 27, 2007 2:06 PM
To: Neuman, Jeff;  gnso-dt-wg@xxxxxxxxx
Subject:  RE: [gnso-dt-wg] IPC RFI Report



Jeff,



I meant to answer the  other part of your question.  I can't speak for the
entire IPC at the  moment..  Personally, I have yet to be persuaded that one
of the reasons  provided is indeed relevant and haven't been persuaded that
the  other "legitimate reasons" can be solved/addressed only by an  AGP.
For example:  



Where is the data on  the use of AGP w/r/t typos?  If it's that important to
keep it, the data  is presumably being tracked.  Show me the data.  Do all
registrars  really issue refunds?  The terms of use for many either say to
the  contrary or grant them the right to charge a fee



Other online  industries have had to develop strategies to deal with credit
card  fraud.  Why is the domain registration industry different?  Is a
5-day grace period really the only answer?  



In terms of the  product testing, why is the AGP the only answer?  What
other avenues have  been explored and found insufficient?



Kristina  











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From:  Neuman, Jeff [mailto:Jeff.Neuman@xxxxxxxxxx] 
Sent: Thursday, September 27, 2007 1:35  PM
To: Rosette, Kristina;  gnso-dt-wg@xxxxxxxxx
Subject: RE: [gnso-dt-wg] IPC RFI  Report

Kristina,



I note the last  paragraph of your report states:



Virtually all  respondents made clear that they believe the negative effects
of domain  tasting far outweigh the benefits, if any, and thus believe the
best  possible solution is elimination of the AGP.   



A question I have,  and to be honestly I cant remember what the IPC survey
said, but was the  following question ever posted to the IPC:



"If it is possible  to eliminate domain name tasting while at the same time
retaining the AGP  for the purposes for which it was intended, would they
still believe the  best possible solution is eliminating the AGP?"



The reason I ask is  that I believe it is possible to do both.  I believe it
is possible to  eliminate (or at least drastically reduce tasting), while at
the same time  allowing a certain amount of deletes for legitimate reasons.
I  respectfully ask that the IPC be open to those possible solutions.
Taking the hard line stance of eliminating the AGP at all costs, in my view,
may be counterproductive in the long run.





 

Jeffrey J.  Neuman, Esq. 
Sr. Director, Law, Advanced Services   & 


Business  Development 
 

NeuStar,  Inc.  
e-mail: Jeff.Neuman@xxxxxxxxxx  <mailto:Jeff.Neuman@xxxxxxxxxx>
<mailto:Jeff.Neuman@xxxxxxxxxx>   

  





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From:  owner-gnso-dt-wg@xxxxxxxxx [mailto:owner-gnso-dt-wg@xxxxxxxxx] On
Behalf Of Rosette,  Kristina
Sent: Thursday,  September 27, 2007 1:09 PM
To: gnso-dt-wg@xxxxxxxxx
Subject: [gnso-dt-wg] IPC RFI  Report



All,  
 

The attached document contains a  summary of the results of the IPC RFI.
(Olof, I'll send you a one or  two sentence summary for the beginning.)


Please note that the IPC RFI  questions in draft 1.4 are not the questions
as posed.  The correct set  is the one I posted earlier today.


Kristina