RE: [gnso-dt-wg] IPC RFI Report

["Jeffrey Eckhaus" <jeckhaus@xxxxxxxxxxxx>]

Kristina,

 

The use of AGP for typos in one use of the AGP as per the Registrars
response, it is not the sole use. 

As to your question on statistics, tracking the number of refunds
specifically for typos is not a statistic we track as a business as
there many other key sales metrics that we need to monitor that are more
important to our business. That does not mean it is not significant, we
just do not feel a need to track it as we know we have the Add Grace
Period for these errors. 

If we or others did track this, we would not likely share this, as it is
proprietary information and our data is our livelihood when we are all
selling a similar product. 

 

I would also like to respond to your question below with another
question. You state "Other online industries have had to develop
strategies to deal with credit card fraud", can you name another online
industries that have successfully dealt with online fraud and how they
accomplished this? If so, we would love to know and learn these
practices. 

 

You have also asked what other avenues have been explored and found
insufficient and the truth is probably very few as we have the Add Grace
Period as a legitimate and successful use, so why would we need to
explore other avenues at this time. 

 

 

Thanks

 

 

Jeff

 

________________________________

From: owner-gnso-dt-wg@xxxxxxxxx [mailto:owner-gnso-dt-wg@xxxxxxxxx] On
Behalf Of Rosette, Kristina
Sent: Thursday, September 27, 2007 2:06 PM
To: Neuman, Jeff; gnso-dt-wg@xxxxxxxxx
Subject: RE: [gnso-dt-wg] IPC RFI Report

 

Jeff,

 

I meant to answer the other part of your question.  I can't speak for
the entire IPC at the moment..  Personally, I have yet to be persuaded
that one of the reasons provided is indeed relevant and haven't been
persuaded that the other "legitimate reasons" can be solved/addressed
only by an AGP.  For example:  

 

Where is the data on the use of AGP w/r/t typos?  If it's that important
to keep it, the data is presumably being tracked.  Show me the data.  Do
all registrars really issue refunds?  The terms of use for many either
say to the contrary or grant them the right to charge a fee

 

Other online industries have had to develop strategies to deal with
credit card fraud.  Why is the domain registration industry different?
Is a 5-day grace period really the only answer?  

 

In terms of the product testing, why is the AGP the only answer?  What
other avenues have been explored and found insufficient?

 

Kristina 

         

        
________________________________


        From: Neuman, Jeff [mailto:Jeff.Neuman@xxxxxxxxxx] 
        Sent: Thursday, September 27, 2007 1:35 PM
        To: Rosette, Kristina; gnso-dt-wg@xxxxxxxxx
        Subject: RE: [gnso-dt-wg] IPC RFI Report

        Kristina,

         

        I note the last paragraph of your report states:

         

        Virtually all respondents made clear that they believe the
negative effects of domain tasting far outweigh the benefits, if any,
and thus believe the best possible solution is elimination of the AGP.  

         

        A question I have, and to be honestly I cant remember what the
IPC survey said, but was the following question ever posted to the IPC:

         

        "If it is possible to eliminate domain name tasting while at the
same time retaining the AGP for the purposes for which it was intended,
would they still believe the best possible solution is eliminating the
AGP?"

         

        The reason I ask is that I believe it is possible to do both.  I
believe it is possible to eliminate (or at least drastically reduce
tasting), while at the same time allowing a certain amount of deletes
for legitimate reasons.  I respectfully ask that the IPC be open to
those possible solutions.  Taking the hard line stance of eliminating
the AGP at all costs, in my view, may be counterproductive in the long
run.

         

         

        Jeffrey J. Neuman, Esq. 
        Sr. Director, Law, Advanced Services  & 

        Business Development 

        NeuStar, Inc. 
        e-mail: Jeff.Neuman@xxxxxxxxxx <mailto:Jeff.Neuman@xxxxxxxxxx>  

        
________________________________


        From: owner-gnso-dt-wg@xxxxxxxxx
[mailto:owner-gnso-dt-wg@xxxxxxxxx] On Behalf Of Rosette, Kristina
        Sent: Thursday, September 27, 2007 1:09 PM
        To: gnso-dt-wg@xxxxxxxxx
        Subject: [gnso-dt-wg] IPC RFI Report

         

        All, 

        The attached document contains a summary of the results of the
IPC RFI.  (Olof, I'll send you a one or two sentence summary for the
beginning.)

        Please note that the IPC RFI questions in draft 1.4 are not the
questions as posed.  The correct set is the one I posted earlier today.

        Kristina