[gnso-irtp-b-jun09] Emergency Action Channel Proposal

[Marika Konings <marika.konings@xxxxxxxxx>]

Dear All,

You'll find below a first draft of the Emergency Action Channel as prepared by 
Mikey and James for the WGs consideration. Please review this proposal ahead of 
next week's call and feel free to share your comments on the mailing list in 
the meantime.

With best regards,

Marika

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Emergency Action Channel

Registrars will establish an Emergency Action Channel (EAC) for urgent 
communications relating to transfers.  The EAC will be reserved for use by 
ICANN-Accredited Registrars, gTLD Registry Operators, and ICANN Staff.  The EAC 
may be a designated as an email address, telephone number, orsome other 
real-time communication

Messages sent via the EAC must generate a non-automated response by a human 
representative of the Registrar. This human respondent must be capable and 
authorized to investigate and address urgent transfer issues. Responses are due 
within 24 hours of the initial request, although final resolution of the 
incident may take longer.

Failure to respond to an EAC request will result in a transfer-undo and may 
also result in further action by ICANN, up to and including non-renewal or 
termination of accreditation.

Both parties should retain documentation of any EAC requests and responses, and 
share copies of this documentation with ICANN upon request. Users of the EAC 
should report non-responsive Registrars to ICANN. Additionally, ICANN will 
conduct periodic tests (at least once per year, but no more than once per 
quarter) of the Registrar EAC.