Re: [gnso-irtp-b-jun09] Emergency Action Channel Proposal

["Mike O'Connor" <mike@xxxxxxxxxx>]

thanks Marika!

i don't know why that last little bit is super-emphasised.  it's probably some 
glitch in my email browser.  anyway, imagine all the words in the same 
font/type.  :-)

mikey


On Apr 8, 2011, at 3:07 PM, Marika Konings wrote:

> Dear All,
> 
> You'll find below a first draft of the Emergency Action Channel as prepared 
> by Mikey and James for the WGs consideration. Please review this proposal 
> ahead of next week's call and feel free to share your comments on the mailing 
> list in the meantime.
> 
> With best regards,
> 
> Marika
> 
> ============================
> 
> Emergency Action Channel
>  
> Registrars will establish an Emergency Action Channel (EAC) for urgent 
> communications relating to transfers.  The EAC will be reserved for use by 
> ICANN-Accredited Registrars, gTLD Registry Operators, and ICANN Staff.  The 
> EAC may be a designated as an email address, telephone number, orsome other 
> real-time communication 
>  
> Messages sent via the EAC must generate a non-automated response by a human 
> representative of the Registrar. This human respondent must be capable and 
> authorized to investigate and address urgent transfer issues. Responses are 
> due within 24 hours of the initial request, although final resolution of the 
> incident may take longer.  
>  
> Failure to respond to an EAC request will result in a transfer-undo and may 
> also result in further action by ICANN, up to and including non-renewal or 
> termination of accreditation.
>  
> Both parties should retain documentation of any EAC requests and responses, 
> and share copies of this documentation with ICANN upon request. Users of the 
> EAC should report non-responsive Registrars to ICANN. Additionally, ICANN 
> will conduct periodic tests (at least once per year, but no more than once 
> per quarter) of the Registrar EAC.  

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