re: Comments on Verisign
Gentlemen, Verisign is a name I was hoping to never hear about again. I have never dealt with a more difficult to deal with, non customer service oriented, raptor operation during 10 years of Internet. This company, which took over from Network Solutions is a money raking entity only out to line it's pockets and do it to whoever they can along the way. I am appaled that these people remain in the business. During the years when they retained sole ownership of the .com domain, we gave Verisign/Network Solutions every opportunity to to show some sort of customer oriented service to the industry but were more interested in selling .com gear (you know, tee shirts and hats and stuff like that) while I could rarely get or retain anyone there who could help me. They loved to pretent they didn't know who you were, they regularly put incompetents on the phone who rattled off whatever came to mind. I shouldn't have to go into the litany of aggravations but will point out that it was a Verisign related operation that ran that credit card fraud whereby tens of thousands of credit cards they had on file, somehow were charged for $5 or $15. This was a couple of years ago. When we first obtained an SSL cert, Verisign INSISTED on the money up front (always as much as they could get away with - I think at the time it was $250) then completely ignored us while we had to place phone call after phone call after phone call before some snotty operator condenscended to provide the cert. Over the years I could rarely if ever, contact anyone there by email. I truly cannot believe such an abominable operation such as Verisign continues to exert influence in an industry that could really stand to be rid of them. Now from what I read from Tucows/OpenSRS, Verisign want to start charging everyone more. This is going to cause a lot of aggravation at a time when no one needs it. Please reconsider. Verisign is functionally incompetent when it comes to providing this important service to the industry. Maintain the status quo and do not further reward them for their gross incompetence That I measure from the day in 1995 when we first tried to obtain an SSL cert. I have to indulge myself with another example, but feel it important for you to fully appreciate the scope and breath of it. I remember, at one point for 12 or so domains receiving 24 pieces of US mail, each with a complicated and unique username and password that still took many phone calls to sort out. This was at a time when other operations, such as OpenSRS were (and are) providing a streamlined and easy to use interface that defined the industry in terms of competent service. Non of the myriad systmes for handing accounts through Verisign over the years ever seemed to work, or stay working for very long. I am very disappointed to read from OpenSRS about the proposed settlement some detail of which is copied below. I have had little dealing with Verisign for the last several months. The length and breath of the domain industry, with the exception of OpenSRS/Tucows is in need of reform. I've given up on using the transfer process that is supposed to be honored among registrars, Having set the standard, many other operations of similar bend follow suite to Verisign's lead to evade and use absolutely every means at their disposal including making outbound confirmation messages appear as spam in an effort to mislead. And then it was US Mail based renewal notices for domain names that had long since expired. We would receive mail for confirmation/renewal of domains that had been over a year since they lapsed. Our customers would receive domain transfer mailings which are basically a form of fraud as I think, in general, a company should not be contacting other companies to solicit in such a direct manner as to reference existing domain names (with other registrars) while specifying expiration dates and information taken from public records. Now to be sure, somewhere on this important looking document they made mention to say "this is not a bill" but it looked like one and fooled what I call "ordinary" or "normal" people. Other registrars follow suite. One customer (A lawyer actually) was required to photocopy and send in his drivers license to "prove" he was who he said he was. Am not certain if this was Verisgn, but guys, this is a lousy $10 domain name we're talking about and it's endemic that it requires such lengty "contractual" or "agreement " based stipulations, in many cases and in many ways, longer and more complicated than a contract for T1 service worth $6,000 a year. Why does a $15 domain name have this much minutia associated with it? Something is wrong here and Versign have very often set the standard in ignoring the industry's rules for engagement which encourages others to follow suite. I apologize for this emails mispellings and tone. I long since tired of talking about Verisign and respond to my vendor's entreaty for comments from the field. I'm in no position to start raising rates. I would like if the .com domain name root service were taken away from Verisign and put in more competent hands. Sincerely, Ken Kaprielian IAC WebServices Partial message from OpenSRS/Tucows dated 11/25/05 Greetings, Please read the following message concerning .com and .net. 1. ICANN, Verisign Reach Proposed Settlement ------------- ICANN and Verisign recently announced a proposed settlement of their pending litigation. We believe that the current terms of this settlement will have a direct and negative impact on your business and your customers. We think you should be aware of the details and make your views known to all of the organizations that can stop this decision: ICANN, the United States Department of Commerce, the United States National Telecommunications Infrastructure Administration in addition to your local government representatives and agencies. Key Points: * The proposal allows Verisign to increase the price of .com domain names by 7% each year. Currently, prices are capped. * The proposal doubles the fees that accredited registrars must pay to ICANN. * The cancellation terms would be difficult to implement. Therefore, Verisign will essentially gain perpetual control of the .com registry. This effectively eliminates all incentive for Verisign to improve quality of service. The entire settlement documents are posted online at: http://www.icann.org/tlds/agreements/verisign/settlement-agreements.htm This settlement agreement may be signed very soon unless the ICANN Board of Directors hears otherwise from the internet community. We strongly recommend that you make your voice heard.