RE: [gnso-irtp-b-jun09] revised draft of the EAC language

["Diaz, Paul" <pdiaz@xxxxxxxxxxxxxxxxxxxx>]

As we discussed on today's call, the EAC is designed to facilitate
communication, not decide how to act on a particular case.  As EAC is
about response, not resolution, registrars need not have a corporate
officer answering this initial communication.  I believe the proposed
language is just guarding against using an answering machine or call
monitoring service that has no insight into the domain business.

Best, P

-----Original Message-----
From: owner-gnso-irtp-b-jun09@xxxxxxxxx
[mailto:owner-gnso-irtp-b-jun09@xxxxxxxxx] On Behalf Of Rob Golding
Sent: Tuesday, April 19, 2011 10:13 AM
To: Gnso-irtp-b-jun09@xxxxxxxxx
Subject: RE: [gnso-irtp-b-jun09] revised draft of the EAC language


>> Although I've discussed this with some members individually, I'd like
to
>> take this opportunity to go on record and state that the maximum
>> response time for an EAC should be reduced, to 4 hours.

Whilst I can understand the reasoning, I don't support the proposal -
not
all registrars will have Director level decision makers available at
such
short notice, and the more onerous you make the EAC the less likely
people
are to implement it correctly.

Rob