[npoc-voice] ICANN - Request for Proposal for Global Consumer Survey

[Rudi Vansnick <rudi.vansnick@xxxxxxx>]

Request for Proposal for Global Consumer Survey

The Internet Corporation for Assigned Names and Numbers ("ICANN") is seeking 
one or more providers to conduct a global survey assessing aspects of consumer 
trust and perceived consumer choice and the Internet domain name system (DNS). 
The selected provider(s) will design and execute an initial survey to create a 
meaningful baseline of data on consumer attitudes and will perform a follow-on 
survey one year later, to generate a set of comparison data. ICANN is seeking 
qualified providers to manage this set of complex survey activities in a timely 
and efficient manner.

The survey is intended to contribute to one of the reviews mandated by ICANN's 
Affirmation of Commitments ("Affirmation"). The Affirmation outlines ICANN's 
responsibilities to the global community of Internet users, who are all served 
by the DNS. The Affirmation focuses on three primary areas of accountability: 
(a) ensuring accountability, transparency and the interests of global Internet 
users; (b) preserving security, stability and resiliency of the DNS; and (c) 
promoting competition, consumer trust and consumer choice. Each of the focus 
areas includes regular reviews by the community to gauge ICANN's performance. 
The survey will serve as one source of data to inform the analysis of how the 
New gTLD Program has promoted competition, consumer trust and consumer choice.

The consumer survey will capture some of the metrics proposed by ICANN's 
community members  from the Generic Names Supporting Organization (GNSO) and 
the At-Large Advisory Committee (ALAC) to evaluate the impact of the New gTLD 
Program on competition, consumer trust and consumer choice. A review team, to 
be formed, will include the survey results as it examines other measures, such 
as the geographic spread of new gTLD registrations, the number of 
internationalized domain names (IDNs or domains in scripts that include 
characters outside the letters a-z, numbers 0-9 and a hyphen) available, and 
the relative incidence of compliance complaints, among many others.

As the DNS is relevant to all Internet users worldwide, the survey must be 
globally representative of all geographic regions, and thus the selected 
provider(s) must be able to conduct its work across multiple countries and 
languages. The proposed methodology must also be replicable one year after the 
initial survey is conducted to measure changes in attitudes as new gTLDs become 
more prominent in the domain name space.

For additional information and instructions for submitting responses please 
click here [ZIP, 1.08 MB].

Proposals should be submitted to globalconsumersurvey-rfp@xxxxxxxxx by 23:59 
UTC ON 6 August 2014.


Rudi Vansnick
Chair Non-for-Profit Operational Concerns Constituency (NPOC)
www.npoc.org

rudi.vansnick@xxxxxxxx
Tel : +32 (0)9 329 39 16
Mobile : +32 (0)475 28 16 32