Re: [gnso-vi-feb10] a .co registration incident of a registration error?

[Sivasubramanian M <isolatedn@xxxxxxxxx>]

Dear Michele

Even in such a land rush, Godaddy paid attention to the support issue raised
and sent a confirmation of registration and updated the list of my domains !

(At this working group, we discuss a range of issues, I thought this is a
good example - not of wilful harm, but as an example of inevitable machine
related errors that result in unintended harm. I posted it on the list to show
that the automated systems aren't fool proof, which also sometimes become a
cause for 'harms'.)

Sivasubramanian M

On Wed, Jul 21, 2010 at 3:25 AM, Michele Neylon :: Blacknight <
michele@xxxxxxxxxxxxx> wrote:

> Siva
>
> With all due respect .co is currently in landrush, so your registration
> attempt this evening isn't "typical" or "normal"
>
> Regards
>
> Michele
>
> On 20 Jul 2010, at 21:47, Sivasubramanian M wrote:
>
> > Hello,
> >
> > (This might be a back end error that may be manually corrected by the
> Registrar in a few hours in response to the support ticket already raised,
> but I am posting this as an example of possible registration errors in the
> domain registration process.
> >
> >
> > 1. I registerd turiya.co minutes after the Registry opened registration
> of .co domain names. Along with the .co name I registered turiya.mobi
> > 2. Paid by credit card, Godaddy confirmed the transaction
> > 3. A confirmation email was received  as follows, at 2.22 hours EDT
> >
> >
> >
> > CUSTOMER NUMBER:      4194838
> > LOGIN NAME:   isolatedn
> > RECEIPT NUMBER:       256382996
> > ORDER TOTAL:  Rs1,744.60
> > CUSTOMER SERVICE:     (480) 505-8877
> >
> > QTY
> > ITEM
> > PRICE
> > 1     .CO Domain Name Registration -
> > 1 Year (recurring)
> > Length: 1 Year(s)     Rs1,407.98
> > TURIYA.CO
> >
> > 1     .MOBI Domain Name Registration
> > - 1 Year (recurring)
> > Rs336.61
> >
> > TURIYA.MOBI
> >
> >
> > 4. This momentarily reflected in the domain manager interface,
> turiya.mobi as registerd and turiya.co as pre (!) registered.  But when
> refreshed, there was no record of turiya.co, though the transaction
> history showed the payment made. A support issue was raised.
> > 5. Turiya.co on a domain search at godaddy appeared available
> > 6. A little later the name wasn't available
> > 7. Whois Godaddy showed turiya.co registered to a registrant in Arizona
> at 11.25
> > 8.The printable receipt for the transaction still showed payment for
> turiya.co, showing time of transaction as 11.22 (The transaction was at
> 2.22 EDT which was 11 52 India time, the record by Godaddy whoed it as 11.22
> possibly due to an error in clock setting at Godaddy as GMT + 5 for India
> instead of GMT  + 5.30)
> >
> >
> > Sivasubramanian M
> > <turiya co registration receipt.png><turiya co registration receipt with
> time.png><turiya co registration issue.png>
>
> Mr Michele Neylon
> Blacknight Solutions
> Hosting & Colocation, Brand Protection
> ICANN Accredited Registrar
> http://www.blacknight.com/
> http://blog.blacknight.com/
> http://blacknight.mobi/
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>