John,You make my point. Of course the NSI staff
is much larger than the IOD staff. It should be, they have many more registrations
to administer. IOD's staff will grow, proportionately along with demand for
their product(s).
Despite NSI's growth, and huge staff, they provide inadequate
customer service, and leave their customers fuming out of frustration. This
is fact. In all previous ICANN public comment forums, no one is chiming in
about how wonderfully NSI treats its customers. On the contrary, those forums
are full of credible stories pertaining to NSI abuse of customers.
It would
not be prudent business practice for IOD to beef-up its staff to handle an onslaught
of registrations, prior to a positive word from ICANN.
You ask:
"How
can IOD be expected to handle the business when NSI can't?"
The answer is: NSI
CAN handle the business properly, they just won't. It's cheaper for them not
to handle the business properly. And considering they control most .COM,.NET
and .ORG registrations, there is little motivation for them to do so.
IOD
can be expected to handle the business properly. They have done it from day
one. They seem to recognize the value of providing good customer service.
NSI never did, even at the beginning.
Unlike NSI, I doubt IOD will want
to charge me an extra $200.00 if I want a change in WHOIS information, due to a domain
registrant/ownership transfer, displayed within a few days instead of 6 weeks.