News like this make us here at Nokia very proud to have chosen Sonera as the
registry operator of the new mobile Internet TLD that we are proposing:October
15, 2000
SONERA AWARDED FOR BEST CUSTOMER SERVICE BY A EUROPEAN INTERNET SERVICE
PROVIDER
Sonera has won the award for best customer service among European Internet
service providers. The title was awarded to Sonera Plaza at ISP Forum, a leading
global ISP conference held in Rome.
According to the argumentation for the award,
Sonera was the ISP that most clearly recognised the benefits of good customer service
in terms of reducing churn and how customer service can be a differentiator to win
new business.
"Besides our churn-reducing actions, our innovative and customer-oriented
services development has contributed to our success in this competition. The latest
example is our Extra-service pack, which offers our customers a state-of-the art
translation service in six languages, IRC and Webmail programs and a SMS service
through the Internet. With these added services, Sonera Internet is a complete communications
package in Internet, GSM and WAP environment", says Sales Director Pasi Harkki from
Sonera Plaza Ltd.
The European ISP Awards were presented at the beginning of October
during a ceremony hosted by IIR's (Institute for International Research) Third European
ISP Forum. Delegates at the event voted for the winners from a list of companies
who were nominated on the conference website.
Sonera Plaza Ltd is a wholly-owned
subsidiary of Sonera. Sonera Plaza is Finland's leading Internet portal with approximately
840,000 unique visitors per month. Sonera Plaza aims at becoming a leading Internet
transactions centre, combining e-commerce, versatile Internet banking and finance
services, media and entertainment. Sonera Plaza develops its services for both wireless
and fixed terminal devices.