Return to tldapps Forum - Message Thread - FAQ

Username: Reidar
Date/Time: Tue, October 17, 2000 at 8:57 AM GMT
Browser: Microsoft Internet Explorer V4.01 using Windows 95
Score: 5
Subject: Sonera awarded for good customer service as ISP


News like this make us here at Nokia very proud to have chosen Sonera as the registry operator of the new mobile Internet TLD that we are proposing:

October 15, 2000


Sonera has won the award for best customer service among European Internet service providers. The title was awarded to Sonera Plaza at ISP Forum, a leading global ISP conference held in Rome.

According to the argumentation for the award, Sonera was the ISP that most clearly recognised the benefits of good customer service in terms of reducing churn and how customer service can be a differentiator to win new business.

"Besides our churn-reducing actions, our innovative and customer-oriented services development has contributed to our success in this competition. The latest example is our Extra-service pack, which offers our customers a state-of-the art translation service in six languages, IRC and Webmail programs and a SMS service through the Internet. With these added services, Sonera Internet is a complete communications package in Internet, GSM and WAP environment", says Sales Director Pasi Harkki from Sonera Plaza Ltd.

The European ISP Awards were presented at the beginning of October during a ceremony hosted by IIR's (Institute for International Research) Third European ISP Forum. Delegates at the event voted for the winners from a list of companies who were nominated on the conference website.

Sonera Plaza Ltd is a wholly-owned subsidiary of Sonera. Sonera Plaza is Finland's leading Internet portal with approximately 840,000 unique visitors per month. Sonera Plaza aims at becoming a leading Internet transactions centre, combining e-commerce, versatile Internet banking and finance services, media and entertainment. Sonera Plaza develops its services for both wireless and fixed terminal devices.



Message Thread:

Privacy Policy | Terms of Service | Cookies Policy