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Username: wiredz
Date/Time: Sun, November 12, 2000 at 10:20 AM GMT
Browser: Microsoft Internet Explorer V5.0 using Windows 98
Score: 5
Subject: Check your facts! NSI does not have a central role in Afilias

Message:
 

 

>        As Network Solutions is having such a central role in
>AFILIAS, I want to remind ICANN of their very poor customer service.
>Everyone who has had to do with NSI knows that one has to send
>message after message and wait weeks or  months to get a simple
>question answered! How are they going handle all these new customers
>when they have great difficulties with the existing ones?

Firstly, you should check your facts before you hit submit.

Secondly, let me correct you that it is actually Tucows.com which runs the .Web registry for Afilias and not NSI. Also, take note that no member can own more than 11% of Afilias. Since Tucows runs .Web for Afilias, you can be rest assured their customer support is excellent because I find for both Domaindirect and OpenSRS, Tucows provides excellent support.

Thirdly, you need not register .Web SLDs from NSI. You can use the many other ICANN Accredited Registrars, such as register.com, tucows, enom, etc.

I hope that helped.

--Eugene Kang

 


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